How can I confirm that you have received my reservation?
Once you complete your booking, you will receive an automatic confirmation email with all reservation details. If you do not see it within a few minutes, please check your spam folder or contact us directly - we will be happy to assist.
Is TermEterna suitable for children?
TermEterna is an adults-only wellness resort. We welcome guests from 16 years of age, as our concept is designed for calm, mindful relaxation, wellness treatments, and a tranquil atmosphere.
Do you offer discount codes or special offers?
We do not use permanent discount codes. We offer special conditions for direct bookings, extended stays, or seasonal programs. The most advantageous conditions and priority offers are available to TermEterna Club members. We recommend booking directly through our website to access the best available conditions.
How can I get in touch with the resort?
You can contact us easily by email or phone - all contact details are available on our website. Our team responds personally and promptly to assist with reservations, special requests, and wellness programs.
Can I leave the room later on the day of departure?
Late check-out is possible upon availability and may involve an additional fee. Please contact reception during your stay - we will do our best to accommodate your request so you can enjoy your final moments at TermEterna without rushing.
Can I cancel my reservation?
Cancellation conditions depend on the rate selected at the time of booking. Flexible rates allow free cancellation within the specified period, while special or promotional rates may have different terms. All details are clearly stated during the booking process and in your confirmation email.
Does TermEterna have a spa?
Yes. TermEterna is a wellness-focused resort with thermal spa facilities, located in a world-renowned and one-of-a-kind wellness region. The area is internationally famous for its unique thermal waters and biothermal clay, used for therapeutic and regenerative treatments. Our spa includes thermal pools, wellness treatments, relaxation areas, and personalized experiences designed for the regeneration of body and mind.
Are pets allowed at TermEterna?
Yes, TermEterna is pet-friendly. We welcome well-behaved pets, as they are part of an adult, conscious lifestyle. To ensure comfort and respect for all guests, pets are allowed in selected areas of the resort and must always be supervised. Please contact us in advance so we can prepare the most suitable accommodation for you and your companion.